I lost my trade certificate. Where can I go?

You can apply for a replacement certificate through your trade test centre/INDLELA or SETA.  You will need to submit:-

  • A completed application form
  • Proof of payment of the relevant fee
  • Detailed affidavit indicating the reason for the request for the replacement certificate and measures taken to locate the lost document
  • Copy of the lost certificate (if available)
  • Certified copy of your ID document or passport
  • Copy of the trade test report that informed certification (if available)

I have lost my trade certificate which was issued by a SETA or Training Board prior to October 2013.  Where can I obtain a replacement of my trade certificate?

You can apply at the SETA for the replacement by submitting an application and detailed affidavit as to the reason for applying for a replacement certificate, together with a copy of your ID.  The request will be processed by the SETA and forwarded to NAMB for recommendation to the QCTO for issuing of a replacement certificate. This should not take more than 6 weeks to finalise.

I have passed my trade test more than 3 months ago and have not been issued with my trade certificate.

Enquire from your trade test centre/INDLELA or the SETA as to when the application for certification was submitted through NAMB to the QCTO. Once the certificate is issued, the learner should collect the certificate from the trade test centre.

Do not communicate with the QCTO directly.

I have lost my Occupational Certificate, where do I apply for a replacement of my certificate?

You can apply at the QCTO by sending an email for the replacement of your Occupational Certificate. You will be required to complete an application form and a detailed affidavit as to the reason for applying for a replacement certificate, together with a copy of your ID.  The requestor will be requested to pay the replacement fee.  An application for a replacement of an Occupational Certificate can be submitted to certification@qcto.org.za.

Is the QCTO responsible for registering and evaluating foreign trade qualifications?

The QCTO does not evaluate foreign qualifications. Please contact the South African Qualification Authority (SAQA).

I need a translation of my trade certificate from Afrikaans to English

The QCTO assists with the translation of the certificate by issuing a letter of translation. The certificate holder must request the QCTO directly for the translation. Requests should be emailed to verification@qcto.org.za.

The requestor must submit the following documents to verification@qcto.org.za

  • The completed application form forwarded by QCTO after determining that this is the correct process to follow
  • Submit proof of payment
  • Attach a certified copy of the trade certificate to be translated
  • Attach a certified copy of their ID document
  • The completed translation letter will be forwarded to the requester via email and the original letter can be collected from the QCTO offices, per arrangement.

When is a person recognised as an artisan?

After s/he has passed a trade test and has been issued a trade certificate.

There is an error on my issued trade certificate.  What should I do?

Should there be a spelling mistake or incorrect qualification/trade on your issued certificate, return the original certificate to the assessment centre and/or relevant SETA and request for a correction of the certificate. 

Note:  The original certificate must be returned to the QCTO before the certificate can be re-issued.

My certificate has been damaged.  What should I do?

Return the original damaged certificate to the assessment centre or relevant SETA and request a re-issue of the certificate.

Note: The original damaged certificate must be returned to the QCTO before the certificate is re-issued.

I have changed my personal information with the Department of Home Affairs or got married.  Can I get a trade certificate that reflects my new personal information?

The QCTO does not change personal information on an issued certificate.  The certificate is issued based on valid information at the time of issue.  The learner must submit a copy of the relevant documentation from the Department of Home Affairs and a copy of the relevant Gazette, if applicable, when submitting the certificate as evidence that the certificate belongs to them.

My ID number was changed by the Department of Home Affairs as I shared an ID number with somebody else.  Can my trade certificate be changed to reflect my new ID number?

Only in the event that there is evidence that there was a Home Affairs error that was corrected will the certificate be changed.

The original certificate must be returned to the QCTO before the change will be effected.

Contact the assessment centre or relevant SETA to make application for the change to be effected.

The following will be required:

  • Return of the original certificate
  • Completed application form
  • Proof of payment of the relevant fee
  • Certified copy of both IDs – the old ID and the new ID
  • Certified copy of the letter from Home Affairs indicating that the change was effected due to a Home Affairs error

I have not received my N3-N6 or N Diploma certificate or have lost my certificate.  What should I do?

Umalusi issues the N3 certificate.  Submit enquiries to certification@umalusi.org.za.

N4-N6 Certificates and the N Diploma are issued by the Department of Higher Education and Training.  Forward enquiries in this regard to the centre where you trained and/or the Department of Higher Education and Training Call Centre on 0800 87 2222 or e-mail address callcentre@dhet.gov.za.

Can I change the section of the Act on my Trade certificate, from Section 28 issued under the Manpower Training Act to Section 26D under the Skills Development Act?

The section on the certificate cannot be amended as the certificate was issued in terms of the relevant Section and Act in force, or applicable at the time of completion of the trade test.

How do I obtain a trade certificate?

You must apply at an accredited Trade Test Centre to undergo a trade test.

Information required at the trade centre:

  • An application form in the format determined by NAMB.
  • Proof that the applicant has achieved the requirements to undergo the trade test for the listed trade.
  • Proof that the applicant has completed all the curriculum components required for an artisan qualification.
  • Proof of compliance with any medical or legal requirement applicable to the relevant trade as may be provided in any other law or required by a professional body for the listed trade.

If you have completed an Artisan Recognition of Prior Learning (ARPL) process, you will be required to provide a portfolio of evidence approved by NAMB or you contact an accredited Trade Test centre with regard to the ARPL process toward entrance to the trade test.

Queries related to certification may be forwarded to the QCTO certification e-mail address: certification@qcto.org.za